Panama City, Florida, replaced its outdated utility billing system with an AI-enabled platform, accelerating payment posting and improving data access. The new system cut paper costs by 25%, enhancing operational efficiency. The AI platform integrates billing, payment processing, and customer data management, streamlining workflows for city utility managers. This upgrade reduces manual errors and accelerates revenue cycles, benefiting project managers and engineers overseeing municipal infrastructure. The transition demonstrates AI’s potential to modernize public utility operations and reduce administrative overhead. Panama City plans to expand AI applications to other municipal services by late 2024, aiming for broader digital transformation. Upcoming milestones include full integration with the city’s financial systems and real-time analytics deployment.
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