The Bradbury Group, a key player in equipment and automated system manufacturing for coil processing, has expanded its customer service workspace from 1,700 square feet to 3,000 square feet. This strategic move is designed to bolster their engineering and mechanical customer service departments, addressing the rising demand for their services.
What Happened
Bradbury's expansion is not just about increased physical space but is also a significant investment in the company's human capital and technological capabilities. Jamie Schultz, the senior manager of customer service and materials, emphasized that the expansion supports their current team of 18 field service engineers and in-house staff, while also paving the way for a potential team growth of over 30%. This growth is facilitated by enhanced phone support systems and upgraded technology, which aim to resolve customer issues more swiftly and efficiently. The technical service teams at Bradbury are tasked with providing support in various areas, including controls upgrades, roll tooling and recuts, preventive maintenance agreements, operator training, spare parts inventory planning, and remote diagnostic support.
What This Means for Your Business
For businesses in the AECM sector, Bradbury's expansion highlights the critical importance of investing in customer service to maintain competitive positioning. The enhanced capabilities mean that Bradbury can offer faster and more efficient support, which is crucial for companies relying on their equipment for essential functions such as leveling, cutoff, punching, folding, and roll forming applications. Furthermore, the expansion signifies an opportunity for businesses to engage with a service provider that is committed to staying ahead of industry demands through investment in expertise and technology. This can lead to improved ROI for companies utilizing Bradbury’s services, as downtime and operational inefficiencies are minimized.
What US Operators Should Watch
US operators should keep an eye on the evolving technological advancements and service enhancements in the industry. As Bradbury continues to expand its capabilities, businesses should anticipate new service offerings and potentially more robust preventive maintenance agreements that could impact procurement strategies. Additionally, staying informed about developments in remote diagnostic support and operator training could provide strategic advantages in optimizing the use of Bradbury's equipment.
Source: https://www.metalconstructionnews.com/news/bradbury-expands-customer-service-workspace-invests-in-expertise-and-technology/. Read the original story ->
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