Orbit Group, a not-for-profit housing provider, has announced a strategic shift in its repairs and maintenance operations, bringing several repair services in-house with the support of Fortem. This decision follows a thorough consultation with customers during Orbit's latest procurement program and aims to improve service delivery and efficiency by focusing on a 'right-first-time' approach.
What Happened
Orbit has signed new contracts with Ian Williams, TCL Group, Cardo South, Burton Build, and Hardyman Group while simultaneously deciding to internalize some repair services. This move is driven by customer feedback that encouraged the organization to explore in-house repairs and maintenance. As a result, Orbit will manage responsive repairs and empty homes services in the Midlands through its newly established in-house division, supported by Fortem as a managed service partner.
The repair services have been segmented into two categories: responsive repairs and empty homes, and major repairs and overflow. Ian Williams is contracted to handle the former in East Anglia, Sussex, Surrey, and the South, while TCL Group will manage major repairs and overflow in these areas. In London and Bexley, Cardo South and Burton Build will handle similar responsibilities. Meanwhile, in Stratford and the South Midlands, and Central and East Midlands, Orbit will deliver responsive repairs through its in-house team, with Hardyman Group taking care of major repairs and overflow.
The transition involves employees transferring to a dedicated subsidiary, ensuring a seamless shift while retaining the accumulated skills and experience. Fortem's role during this period is pivotal, with the company providing operational expertise to maintain service continuity.
What This Means for Your Business
For AECM industry professionals, this shift signifies a potential trend towards more organizations opting for in-house service models to enhance efficiency and customer satisfaction. Firms engaged in government contracting and construction should consider the implications of such moves on procurement strategies and competitive positioning. By internalizing operations, organizations like Orbit aim to reduce costs, optimize resource allocation, and improve service outcomes.
This restructuring also underscores the importance of aligning services with customer feedback, a critical factor for businesses looking to secure and maintain contracts in a competitive market. The use of managed service partners like Fortem highlights the value of strategic partnerships in facilitating transitions and maintaining service quality.
What US Operators Should Watch
US operators should monitor similar trends as federal entities and large organizations may increasingly favor in-house service models. Key considerations include staying updated on procurement opportunities that may arise from such operational changes and preparing for potential shifts in compliance and regulatory requirements. Additionally, understanding the evolving landscape of managed services and their role in supporting in-house transitions could offer competitive insights.
Source: [The Construction Index]. Read the original story ->
Is your firm ready for what’s next?
VisioneerIT helps AECM and government contractors modernize operations, achieve compliance, and implement AI.
Explore VisioneerIT Solutions →
