Manulife Moves AI Agents into Core Financial Workflows

Large financial firms have spent years testing artificial intelligence in small projects, often limited to data analysis or customer support tools. The next phase appears to involve something more operational: systems that can take action in business workflows. Canadian insurer Manulife is moving in that direction as it works to deploy agent-based AI systems inside its internal operations. The company is building these abilities with a runtime platform designed to support agentic AI, the type of AI that can take autonomous actions in complex environments.